Profile

Caesar Grubel is a lawyer turned restaurateur turned Brand Standards Coach with over 12 (twelve) years of combined experience in multi-unit general management and operations management of restaurants and cafés in the quick serve segment of the industry in the Greater Boston Area, USA.

Contact

E-Mail: caesar@grubel.org

Goal

My main goal is to be part of a multicultural and dynamic work environment which offers solid career advancement opportunities while making the best use of my proven leadership, management, and training skills, and which will also provides the elements necessary for further personal and professional development. My passion is to make people's lives easier and more enjoyable by showing them the tools and how to best use them in order to achieve their goals. My ideal job is where I can combine the two.

Experience

Employer: Fuddruckers (Reading, MA)
Position: Restaurant Manager
Duration of employment: 3 years (from August 2006 to July 2009)

Employer: Au Bon Pain (Boston, MA)
Position: Café Manager
Duration of employment: 2 years and 8 months (from August 2009 to March 2012)

Employer: Kaizen Management Company (Newton, MA)
Position: Multi-Unit Restaurant General Manager & Commissary Operations Manager
Duration of employment: 4 years and 9 months (April 2012 to February 2017)

Description: All jobs listed above involved involved all operations and general management duties with a hands-on approach, such as interviewing, hiring, training, scheduling, motivating, evaluating, coaching and disciplining management and hourly team members, managing team activities so that pressing issues are addressed timely, projecting sales so that orders and labor scheduling are done accordingly, projecting and controlling cost of labor and cost of goods, ensuring resources are always available in order to meet operational demands, tracking and minimizing waste, placing all goods orders, tracking guest experience through survey results and pursuing service quality improvement through direct guest interaction in order to lead by example, driving sales through upsell, cross-sell, sampling, and promotional initiatives and strategies, preparing weekly reports, P&L, KPIs, cash handling, payroll, interacting with company accountants, directors, VPs and Executives regarding restaurant operations, pursuit of goals, bonus achievements, as well as any other pertinent issues related to the business, designing and implementing new and improved procedures, promoting awareness and health and safety standards, as well as dealing with all the challenges of operating in fast-paced and busy environments.

Proficiency Areas

Team leadership, active management, quality assurance, problem solving, resources coordination, managing and developing teams, management proficiency, decision making, process improvement, reporting and communication, health and safety, cleanliness and sanitation standards, quality focus, cost control, purchasing, inventory management, implementing efficiency gains, driving sales, guest service, guest base growth and retention.

Professional Characteristics

Proven self-starter and able to use own initiative in any situation; tenacious and able to stand own ground when necessary; adept problem solver; naturally authoritative when needed thus having the emotional and social intelligence required to build great work relationships through different levels and across multiple diverse teams within the organization; empathetic to the needs of team members and to those of all others involved in the operation; able to convey respect and empathy sensibly in person, over the phone, or in writing; passionate about ensuring that guests are stunned by attention to details.

Personality Highlights

Loyal, committed, reliable, responsible, and accountable; never late to work; never called in sick; never missed a day of work for any reason whatsoever; always willing to work late, early, extra shifts, and to operate in an always-on role where demanding or unsociable working hours are part of the job to be performed; excellent personal presentation; extremely fast learner; strong team player with developed team leadership skills; rules follower and yet a fast and creative solutions provider with the correct amount of flexibility.

Certifications

• ServSafe Food Safety for Managers Certification (USA);
• TIPS Alcohol Serving for Managers Certification (USA);
• Heartsaver CPR AED Certification by the American Heart Association (USA);
• Soon to obtain a Health and Safety IOSH Managing Safely Certification (UK);
• Soon to obtain an Alcohol Personal Licence (UK).

Education

• Bachelor's Degree in Law
• Autodidact in Business Management and IT

Other Skills, Hobbies & Interests

• Expert and experienced trainer in most POS systems, Back Office systems, all Microsoft Office tools, Google G-Suite tools, Windows OS, Linux OS, Chrome OS, Web Design, computer hardware installation, configuration and repair;
• Airplane Private Pilot (PPL) and Aerobatics Pilot;
• Traditional Japanese Jiu-Jitsu;
• Physics, Astrophysics, Astronomy and Cosmology;
• Tesla Motors, SpaceX, SolarCity, NeuraLink, and OpenAI;
• DSLR Photography (Black & White, Landscape, Wildlife, Aerial, Architecture, Astrophotography, Macro)
• Fluent speaker and proficient writer in Portuguese and Spanish;
• Learning new languages;
• Travelling through Europe;
• Running marathons;
• Sailing.

Previous and current jobs specific tasks and skills

• Adapt and work effectively under stress (stress management, time management, experience, knowledge, discipline);
• Adapt to new situations and handle simultaneous tasks (quick thinking);
• Excellent communications skills as well as people skills with guests, employees, peers, supervisors, and vendors;
• Flexible work schedule (including holidays and weekends);
• Maintain store cleanliness at all times;
• Complete tasks in a timely manner;
• Ability to lift at least 50lbs;
• Ability to stand for extended periods of time;
• Hire, train, and maintain quality personnel;
• Recruit employees to meet staffing needs and upgrade unit performance;
• Motivation of employees to achieve maximum efficiency and effectiveness for quality food service to the customer;
• Weekly scheduling and assignment of duties to employees and co-management;
• Evaluate performance of employees, including co-management, and conduct timely performance appraisals;
• Discipline employees who are not meeting company policies and/or standards;
• Responsible for all records and property in the store;
• Maintain accurate and complete business records on a timely basis;
• Weekly payroll for all employees (time sheets, time cards);
• Ensure compliance with all Federal and State laws and regulations;
• Maintain service and product standards according to company standards of operations on a consistent basis;
• Supervise all employees in every phase of production and guest service;
• Cross train crew members so they are able to perform all necessary store functions;
• Be qualified to perform all in-store duties;
• Ensure compliance with state and federal health regulations;
• Ensure compliance with fire, safety, and security regulations;
• Responsible for COF and COL on a day-to-day basis;
• Participate in the preparation of operating budget;
• Keep operating costs within budget while maintaining quality and service standards;
• Responsible for the receipt, safekeeping, daily deposit, disbursement and accountability of all restaurant funds;
• Arrange for all necessary repairs and maintenance so the store and equipment are in good operating condition;
• Communicate needs to Area Director;
• Place all orders (food, paper, chemicals, smallwares, office supplies, etc.) on a daily/weekly basis;
• Develop and maintain correct stock levels and inventories;
• Inspect deliveries for accuracy and quality;
• Daily and monthly P&L responsibility;
• Work closely with Area Director to ensure the proper flow of information regarding day-to-day operations and any major decision making;
• Plan, review, and confirm approval of any new pricing on any menu items or specials;
• Adhere to and execute all corporate promotions and corporate memos;
• Follow through to ensure all corporate requests are completed.

Further Information

Feel free to request further details and references.